Frequently Asked Questions

How do I get my flight tickets?
Airline tickets are emailed to you as an e-ticket, as we do not issue paper tickets. Print out your ticket and show it at the check-in desk with a valid passport or ID.

The same applies for car hire and accommodation - simply print out the confirmation which is instantly sent to you via email once you have made your travel booking online and present this at the hotel reception or car hire company check-in counter that you have booked with.

Can I speak to someone?
We have a team of travel specialists waiting to make your dream holiday come true. Contact FlightSite during office hours on 087 351 5234 (international: +27 (0)21 402 0049) or email us by completing the contact form on our ‘contact us’ page.

What if I want to change my ticket?
Speak to our call centre agents and they will gladly assist you. Please note that a change fee is payable for administration costs.

What is MySchool MyVillage MyPlanet?
MySchool (which includes MySchool, MyVillage and MyPlanet) is South Africa's number one community support system and raises over R1.7 million a month for schools and charities. The system supports more than 10 000 schools and communities and has over 2,000 retail partners nationwide.

How does MySchool MyVillage MyPlanet work?
Supporter cards (MySchool / MyVillage / MyPlanet) are swiped every time a purchase is made at one of our retail partners nationwide. Each transaction is recorded and a percentage is paid to the school or charity of your choice. You can also use your MySchool card online at MySchool Travel and we will donate a percentage of your purchase to your beneficiary.

How do I get a MySchool card?
Apply online at www.myschool.co.za or call MySchool Client Services on 0860 100 445 during office hours.
The card is from free to the consumer.